Delete your account

Skillet is a jobs app for the food service industry, on the web and for iPhone and Android. It is run by [LEGAL BUSINESS NAME]. This page covers your Skillet account on all of them.

“Employer” means a business with an employer account on Skillet. “Job seeker” means a person with a job seeker account, including after they are hired. Calling a business an employer doesn't make Skillet anyone's employer.

The short version

You can delete your account yourself at any time, in the phone app or on our website.
It happens right away. There's no waiting period, and it can't be undone.
We delete your login and your profile. Your messages are deleted too, except conversations we keep for safety.
We keep a few records without your name: for safety, because the law requires it, or because they are part of someone else's history.
You can sign up again later with the same email. It will be a new, empty account.

Delete it in the phone app

Open the Skillet app and sign in.
Tap the Account tab.
Tap “Delete account”.
Type DELETE, then tap “Delete my account”.

Delete it on our website

Go to https://skilletjobs.com and sign in.
Open “Your account”.
Choose “Delete account”.
Type DELETE, then choose “Delete my account”.

Haven't finished setting up your account? Sign in, then choose “Delete this account” at the bottom of the setup screen.

Your account is deleted as soon as you confirm, and you're signed out.

What we delete

Your login: your email address, your password and your sign-in sessions.
If you're a job seeker: your profile (name, city, headline and About text), your photos, your work history, skills and certifications, and reviews about you.
If you're an employer: your business name, address and cuisine. Your business profile is removed. Draft shifts, and draft job posts you never published or paid for, are deleted. Your other posts lose their description and address, and the notes in job offers you sent are deleted.
Messages you sent, except in conversations we keep for safety (see below). A conversation with nothing left in it is deleted.
Your alerts, the list of people you blocked, and when you last read each conversation.

What happens to open jobs, shifts and conversations

Hires and accepted shifts that haven't started yet are cancelled, and the other person is told.
If you're a job seeker: your applications, and job offers waiting for your answer, are withdrawn.
If you're an employer: your open job posts and shifts close, and job offers waiting for a job seeker's answer are withdrawn. Shift fees follow the usual rules for a cancelled shift in our Terms of Service.
Your conversations close. The other person sees that the account was deleted, and can't reply. If they never replied, the conversation is deleted, unless we keep it for safety.
Anything that has to stay no longer shows your profile name, email or photo. A post's title, and words you wrote in kept messages or reviews, stay as written.

What we keep, and for how long

After you delete your account, we keep these records:

What we keep after you delete your account
What we keep	Why	How long
Conversations we keep for safety: ones that were reported, have a message we hid, or where the deleted account was on hold. We keep them exactly as they are, including your messages, and the other person can still read them.	So we can look into reports and keep people safe.	2 years after the report is closed. If there was no report, 2 years after the account was deleted.
Reports you made, and reports about you.	So we can look into them and keep people safe.	2 years after the report is closed.
Job records the other person still needs, with no name: applications, job offers, hires and shifts that are part of their history (for example, a job that already started).	They are part of the other person's history, like the jobs a job seeker got or who an employer hired.	As long as the other person's account exists. If they delete theirs too, the records stay, with no names attached.
For employers: the title, role, city and pay of posts that went live, and a record of each time a post went live (including free ones).	They are part of our payment records.	7 years, like payment records.
A nameless account record: its account number, whether it was a job seeker or employer account, when it was created and deleted, whether it was on hold or (for an employer) verified, and which version of our terms it agreed to, and when.	Other records we keep point to it.	As long as any record above still points to it.
Reviews an employer wrote about a job seeker. They stay on the job seeker's profile, without the employer's name.	They are part of the job seeker's profile.	As long as the job seeker's account exists.
An employer's payment records: what was paid, charged and refunded.	The law requires us to keep them.	7 years.
Records of what our team did, like verifying an employer, putting an account on hold or taking down a post, and a note that the account was deleted (only its account number and type). An employer's business name is removed from these records. A post's title stays.	To show what our team did, and when.	We haven't set an end date yet. These records hold no name or email.
Copies of our database kept as backups.	So we can recover from a mistake or an outage.	A short time, until each backup is replaced.
Our providers' technical logs, like sign-in records and records of the code emails we sent you.	To keep Skillet running and secure.	As long as each provider's own settings say.

If you can't sign in

If you forgot your password, choose “Forgot your password?” on the sign-in screen to set a new one. Then sign in and delete your account yourself.

If that doesn't work, email us:

Email hello@skilletjobs.com from the email address on your account.
Write “Delete my account” as the subject.
We'll reply within 7 days. Once we've checked that the request comes from you, we delete your account within 30 days. It's deleted in the same way as when you do it yourself.

If you can't get into that email any more, write to us anyway from another address and say so. Tell us the name on your profile and the email you signed up with.

Questions

Email us at hello@skilletjobs.com. Our Privacy Policy explains what we collect and who can see it, and our contact page has other ways to reach us.